Shipping, Order Processing & Returns – LipoVive
Order Processing
Orders are typically processed within 1–2 business days before shipment. Orders placed during holidays or promotional periods may require additional processing time.
If payment or shipping details are incorrect or incomplete, order processing may be delayed by an additional 3–5 business days while the information is verified.
Orders ship Monday through Friday, excluding weekends and U.S. national holidays. All domestic shipping addresses are verified through USPS. International orders may require extra processing time.
Shipping & Delivery
Delivery times vary based on the selected shipping method and destination. Shipping timelines do not include weekends or holidays.
LipoVive is not responsible for delays caused by shipping carriers, weather conditions, customs clearance, labor disruptions, or other circumstances beyond our control. UPS is our primary shipping carrier.
For shipping-related questions or concerns, please contact our support team at contact@lipovive.com.
International Shipping:
International orders typically arrive within 4–6 weeks, though delivery may take up to 8–12 weeks depending on customs processing. Additional fees may apply for remote or restricted locations.
Order Cancellation Policy
Due to high order volume, purchases are processed shortly after being placed. Orders may be canceled within 24 hours of purchase by contacting customer support.
After 24 hours, cancellations are no longer possible. If your order has already shipped, you may refuse delivery or return the package according to the return policy below.
Incorrect Address Policy
Customers are responsible for providing accurate and complete shipping information at checkout. Once an order has been processed, address changes cannot be guaranteed.
Refunds or reshipments for orders sent to an incorrect address can only be issued if the package is successfully returned to us.
Delivery Confirmation
If tracking information confirms that your package has been delivered but you have not received it, please contact the shipping carrier directly (e.g., USPS or UPS). LipoVive is unable to issue refunds or replacements for orders marked as delivered by the carrier.
Returns & Refund Policy
All LipoVive purchases are protected by a 60-day money-back guarantee.
To request a refund, all bottles—including full, partially used, empty, and any bonus bottles—must be returned within 60 days of the original purchase date.
Please include a printed note with the return containing:
- Order ID
- Full name and shipping address
- Email address and phone number
- Original packing slip (if available)
Return shipping costs are the customer’s responsibility. Refunds are processed within 3–5 business days after the returned package is received and approved.
Return Address:
LipoVive
19655 E 35th Dr., Suite 100
Aurora, CO 80011
We recommend using a tracked shipping method and keeping your tracking number to avoid delays.
LipoVive Customer Support
Your satisfaction and peace of mind are important to us. If you have questions about your order, shipping status, returns, or product details, our support team is ready to help.
📧 Email: contact@lipovive.com (responses within 24 hours)
📞 Phone: +1 (720) 821-4349
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Closed on weekends and U.S. holidays
🌐 Official Website: www.lipovive.com
Important Purchase Reminder
To ensure product authenticity, secure checkout, and eligibility for promotions, always order LipoVive directly from the official website. Purchasing from the official store guarantees access to exclusive discounts and the full 60-day money-back guarantee.
🎁 Save up to $780 + Free Shipping + 60-Day Money-Back Guarantee